Delivery and returns

Terms and conditions of use

Shipments - Deliveries

Deliveries will be made upon receipt of proof of payment of the order.

Delivery times are approximate.

Unless otherwise agreed and subject to availability, you will receive your order within the following deadlines by the transport company.

Orders placed after 14:00 h, on weekends or on local holidays in Madrid or national holidays in Spain, will be understood to be placed on the immediately following working day.

In shipments to territories outside the European Union we cannot be held responsible for delivery delays caused by incidents in customs clearance not attributable to us.

All orders with STORE PICK-UP method have a preparation process of approximately 12 working hours. The customer will receive an email indicating that the order is ready for pick up. You will have 14 working days to pick it up. After this time it is considered that the customer waives the collection and no refund of the purchase will be accepted.

In the event that your shipment is returned to sender for reasons beyond Pontejos will have a period of 7 days to resolve the situation before considering your order as waived. In the case of requiring a new shipment of your order you will have to pay twice the shipping cost that you paid. In the case of wanting to return the products that admit it will be subtracted from this the shipping costs that you paid as a concept of the cost of the return of your order.

Return policies

The return of those items that have not required any manipulation at the time of preparing the order will be accepted within a maximum period of 15 days.

To make the return it will be necessary to request the service to the e-mail clientes@almacendepontejos.com.

Ceremony accessories cannot be returned.

The product must be sent in packaging that prevents the product from deteriorating.

The transport costs of the return must be borne by the customer.

The payment will be made to your account depending on the method of payment used (bank transfer, credit card or PayPal).

If for reasons beyond the control of Pontejos the package is returned to sender by the transport agency, the customer will have a period of seven calendar days to contact us to resolve the incident.

To avoid errors we advise you to check your shopping cart before proceeding with the shipment.

Right of withdrawal

You have fourteen (14) calendar days from the delivery at the address indicated by the customer (under the provisions of Articles 68 and following of Royal Decree 1/2007 - according to the wording given by Law 3/2014-) to inform us that you exercise this right.

The exercise of this right will be made without penalty and without the need to indicate the reasons, although the customer must bear the direct cost of returning the order to SUCESORES DE ANTONIO UBILLOS S.A.

To formalize the right of withdrawal, you must contact SUCESORES DE ANTONIO UBILLOS S.A , at the address pontejos@pontejos.com , sending the withdrawal form attached to these Terms and Conditions or sending a reliable communication instead. Upon receipt of such communication, SUCESORES DE ANTONIO UBILLOS S.A. will indicate how to send the order to its facilities, which must be in the same condition in which it arrived, and, where appropriate, documentation and original accessories that came with it. The cost of the return shall be borne by the customer and must be made within fourteen (14) calendar days from the date on which the customer has informed SUCESORES DE ANTONIO UBILLOS S.A. of its decision to exercise the withdrawal.

The refund of amounts paid will be carried out as soon as possible and, in any case, within fourteen (14) calendar days from the date on which the customer has informed of its decision to withdraw by refunding the credit or debit card used to make the purchase.

To exercise the right of withdrawal, you must notify us at the address of SUCESORES DE ANTONIO UBILLOS S.A, Calle del correo, 2 - 28012 Madrid (Spain), telephone 915 215 594 or email pontejos@pontejos.com of your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post, fax or email). You may use the model withdrawal form available at the following link: withdrawal form.

Exceptions to the withdrawal status

In accordance with the provisions of article 103 of the TRLGDCYU, the right of withdrawal shall not apply to contracts relating to:

(a) The provision of services, once the service has been fully executed, when the execution has begun, with prior express consent of the consumer and user and with the recognition on his part that he is aware that, once the contract has been fully executed by the entrepreneur, he will have lost his right of withdrawal.

b) The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur can not control and that may occur during the period of withdrawal.

c) The supply of goods made to the specifications of the consumer and user or clearly personalized.

d) The supply of goods that may deteriorate or expire quickly.

e) The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and have been unsealed after delivery.

f) The supply of goods that after delivery and taking into account their nature have been mixed in an inseparable way with other goods.

g) The supply of alcoholic beverages whose price has been agreed upon at the time of entering into the sales contract and which cannot be delivered within 30 days, and whose actual value depends on market fluctuations beyond the control of the entrepreneur.

h) Contracts in which the consumer and user has specifically requested the trader to visit him for urgent repair or maintenance operations; if, during such a visit, the trader provides services in addition to those specifically requested by the consumer or supplies goods other than spare parts necessarily used to carry out the maintenance or repair operations, the right of withdrawal should apply to such additional services or goods.

i) The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.

j) The supply of daily newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.

k) Contracts concluded by means of public auctions.

l) The supply of accommodation services for purposes other than housing, transportation of goods, car rental, food or services related to leisure activities, if the contracts provide for a specific date or period of performance.

m) The supply of digital content that is not provided on a tangible medium when the performance has begun with the prior express consent of the consumer and user with the knowledge on his part that he consequently loses his right of withdrawal.